Last Updated: 01 July 2025
Thank you for shopping with us. To ensure a smooth return/refund process, please follow the guidelines below.
⚠️ Important Notice: Video Proof Required
All return/refund requests must be raised within 24 hours of delivery with proper video proof:
- Damaged Products: Unboxing video showing the damaged condition.
- Missing Products: Complete unboxing video from package opening.
- Product Issues: Before & after usage videos/photos.
❌ Claims without video proof will not be processed.
📌 Return Eligibility
✅ Eligible for Return (With Video Proof)
✔ Manufacturing defects (with unboxing video)
✔ Wrong item received (with unboxing video)
✔ Damaged during shipping (with unboxing video)
✔ Missing products (complete unboxing video)
✔ Products causing skin issues (before/after proof)
❌ Not Eligible for Return
✖ Claims without video proof
✖ Claims raised after 24 hours of item received/ delivered
✖ Opened products without valid reason
✖ Products without original packaging
✖ Gift sets with missing items (no video proof)
🎥 Video Proof Requirements
For Damaged/Missing Products
📹 Record a continuous unboxing video (no cuts) showing:
- Package condition before opening
- All items inside clearly visible
- Highlight damaged/missing parts
For Product Issues (Skin/Usage Problems)
📸 Before & after photos/videos showing:
- Skin condition before use
- Problem after use
- Timeline of usage
⚠️ Medical consultation required for severe reactions
🔄 How to Raise a Return/Refund Request
1️⃣ Record Video Proof
- Capture unboxing/before-after proof within 24 hours.
2️⃣ Contact Us Immediately
- 📧 Email: [email protected]
- 📞 Call: +91-9330071480
3️⃣ Team Review
- We’ll verify your case within 24-48 hours.
4️⃣ Resolution
- Approved? Choose: Refund (original payment) or Replacement.
💸 Refund Information
Refund Methods
- Original payment method (preferred)
- Bank transfer (for cash payments)
- UPI transfer (instant)
Processing Time
- Team review: 24-48 hours
- Net Banking: 3-5 business days
- UPI/Wallets: 1-3 business days
🔄 Exchange Policy
We allow exchanges for:
- Defective products (unboxing video required)
Conditions:
- Must request within 24 hours
⚠️ Special Cases
Skin/Face Problems
- Submit before & after photos/videos within 24 hours.
Damaged/Missing Items
- Unboxing video mandatory (no cuts).
- Claims without video will be rejected.
📞 Need Help?
Contact us at:
- Email: [email protected]
- Phone: +91-9330071480